Frequently Asked Questions
- Our Most Up-to-date Store Information
- Are Personal Shoppers Available to Assist Me?
- What Will Tiffany Do If Case Numbers Continue to Rise?
- What Are the Social Distancing Rules Tiffany Is Operating By in Store?
- What Is Tiffany & Co. Doing to Keep Stores Clean?
- Can I Book an Appointment with a Sales Representative or Diamond Expert Online?
- Does Tiffany & Co. Offer Virtual Appointments with a Sales Representative or Diamond Expert?
- Does Tiffany Complete Daily Wellness Checks on Staff?
- Are There Stay-at-home Requirements for Staff Feeling Ill?
- How Is Tiffany Helping the Community During This Pandemic?
- How Has COVID-19 Impacted Care and Repair Services?
- How Is Tiffany & Co. Ensuring Products Touched, Tried On or Returned by Clients Are Safe?
- Discover New Ways to Shop
- How will my order be delivered?
- How do I place an order?
- How is my gift packaged?
- Can I buy a Tiffany fragrance online or over the phone?
- Is there BTW charged on-line?
- What is verified by Visa?
- What is Mastercard® Securecode™?
- Can I send my order to a location outside of the EU?
- How can I return or exchange my merchandise?
- How do I get my Tiffany & Co merchandise engraved?
- What are the Phone hours?
- How can I tell if my Tiffany & Co merchandise is genuine?
- Is all Tiffany & Co merchandise available for purchase online?
- Is the Tiffany Blue Box available for purchase?
- What if I need help or advice about my engagement ring purchase?
- Who do I contact if I have any questions?
- How can I check on an order I placed on nl.Tiffany.com?
- How can I schedule a Tiffany diamond ring consultation?
- How can I have my jewellery altered or repaired?
- Where can I have my watch serviced?
- What is Tiffany & Co doing with my information to comply with the GDPR (EU General Data Protection Regulation)?
- General Terms and Conditions for Distance Selling (Dutch)
- What is engraving?
- Is engraving available on nl.Tiffany.com?
- What are the different engraving styles and prices?
- How will I know if an item on nl.tiffany.com can be engraved?
- Where will the item be engraved?
- May I return an engraved item?
- May I have a non-Tiffany item engraved at Tiffany & Co.?
- Does Tiffany & Co. offer complimentary engraving for wedding bands online?
- Which "C" is the most important?
- Can I buy an engagement ring over the phone?
- What if I need help or advice about my engagement ring purchase?
- How can I schedule a Tiffany diamond ring consultation?
- What is the Tiffany Diamond Certificate & Lifetime Warranty?
- What is Tiffany & Co. doing to protect the environment?
- When buying a diamond engagement ring, how do I determine a budget?
- What makes a diamond a Tiffany & Co. diamond?
- What should I consider when purchasing diamonds?
- What is Tiffany & Co. doing about the problem of conflict diamonds?
- How do I know the provenance of my individually registered Tiffany diamond?
- How does Tiffany define “Botswana sort”?
- How does Tiffany define “Tiffany heritage stones”?
- How can I learn more about the provenance of my Tiffany diamond?
- Will you be able to identify the exact mine of origin in future, and if so, when? If not, why not?
- Tiffany & Co. Supplier Code of Conduct
- California Transparency in Supply Chains Act (SB657)/U.K. Modern Slavery Act
- How can I schedule a consultation with a Tiffany Diamond Expert?
- Does Tiffany offer conflict-free diamonds?
- What should I consider when choosing a diamond?
- What if I need to return my engagement ring?
- What is the Tiffany Diamond Certificate?
- Does the Tiffany Diamond Certificate arrive with my order?
- Does my engagement ring come with a Lifetime Warranty?
- Are insurance valuation letters included with my purchase?
- How do I resize my engagement ring? Are there any restrictions?
- What care services do you offer for my Tiffany engagement ring?
- Can I add a personal touch to my engagement purchase?
- What is the history of Tiffany’s watch services?
- What is the Tiffany warranty for watches?
- How do I care for my watch?
- Where can I have my watch repaired?
- How can I check that my watch is still water resistant?
- What is a magnetic field?
- Why do I need to have my watch serviced regularly?
- My watch, which is an old model, is damaged. Why does the warranty not apply?
- How often should I take my Tiffany watch in for servicing?
- Where is my nearest Tiffany watch service center?