Palacio de Hierro Puebla
Monday – Sunday: 11:00AM – 9:00PM
- Online Appointment Booking
- Online Appointment Booking
Monday – Sunday: 11:00AM – 9:00PM
To check on the status of an order or verify delivery, please call our Client Care Centre on 0800 020 2542. Our hours of business are Monday to Friday 10:00 - 19:00. Closed on weekends and public holidays in the United Kingdom.
Delivery Times & Rates
Delivery is complimentary for all orders. Please allow 3 working days to receive your order. Delivery of customised pieces may take longer.
Please note that we are not able to accept any personalised or engraved items for refund or exchange.
Please allow an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand engraved and monogrammed items.
You may verify the status of your order and delivery by contacting our Client Care Centre on 0800 020 2542 . Our hours of business are Monday to Friday 10:00-19:00; closed weekends and public holidays in the UK.
Return Policy & Packaging Information
Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location. Refunds will be issued to the original form of tender and processed within 10 working days of return.
Online orders will be available for refund or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased, within 30 days of the date of purchase and if accompanied by the original sales receipt.
Retail stores cannot exchange items or refund the purchase price for online-goods.
Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale or engraved and customised pieces. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box.
If you have any questions please contact the Client Care Centre at 0800 020 2542. An Advisor will be on hand to assist you from 10:00 to 19:00 Monday to Friday. Closed weekends and public holidays in the UK.
Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Articles are accepted for refund or exchange if returned to our Distribution Centre, in perfect condition within 30 days, accompanied by your original packaging and documentation. Simply visit Returns to print out a shipping label. Then arrange a collection or drop off your package at the nearest UPS location.
Refunds will be issued to the original form of tender and processed within 10 working days of return. Retail stores are not able to offer refunds or exchanges for items purchased online. If you have any questions, please contact Customer Service Toll Free on 0800 020 2542. Our hours of business are Monday to Friday 10:00 - 19:00; closed on weekends and public holidays.
We alter and repair Tiffany & Co. items. You may bring your item to the Tiffany store nearest to you or send your item in via mail. If you choose to send your item in via mail, please follow the instructions below:
1) Download this form
2) Print form and complete all information
3) Enclose the form with the item
4) Send the item and the form, via an insured shipping method to the address stated on the form.
After we have received and assessed the work needed, we will send you a free estimate. For further assistance, please contact Customer Service Toll Free on 0800 020 2542. Our hours of business are Monday to Friday 10:00 - 19:00; closed on weekends and public holidays.
Since 1837, Tiffany & Co. has maintained the highest standards in design, materials and craftsmanship, creating jewellery that has been passed down from generation to generation. With some simple, basic care, you can help preserve and protect your jewellery for years to come.
Over time, fine jewellery can become a treasured family heirloom if it is cared for properly. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewellery can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewellery.
Professional cleanings are recommended as often as once a year. We encourage you to bring your Tiffany & Co. jewellery back to us for professional servicing. Our staff is knowledgeable and experienced in all aspects of jewellery care, including cleaning gemstones, restringing pearls and repairing clasps and earring backs.
Tiffany & Co. Sterling Silver Jewellery
Tiffany only uses sterling silver, one of the most beautiful and lustrous of all metals. Sterling silver is a precious metal and may require cleaning from time to time. With proper care, your silver will retain its beauty and character for many generations to come.
The First Rule of Silver Care
Sterling silver tarnishes, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. However, silver that is regularly used typically needs less care, so Tiffany strongly encourages you to wear your silver every day.
General Silver Care
Using a small amount of Tiffany’s silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new. Please note: chlorine and bleach accelerate tarnishing and should be avoided.
An oxidised finish is the deliberate blackening of crevices in the ornamentation of a silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.
Once cleaned and polished, silver must be kept dry and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish.
Silver polishing services are available for sterling silver jewellery, flatware and hollowware items manufactured by Tiffany & Co. If you wish to have your silver polished, please contact your nearest Tiffany & Co. store or call Customer Service at 0800 020 2542.
Gold and Platinum Jewellery
Between professional servicing, most gold and platinum jewellery can be maintained with a non-abrasive cleaner. Examine your jewellery regularly to make sure settings are snug and clasps and joinings are secure.
Avoid exposing gold jewellery to household bleach, which will quickly cause gold to discolour and possibly disintegrate.
Jewellery storage is important as well. At the time of purchase, all Tiffany & Co. jewellery is wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.
Certain basic precautions should be taken with all of your jewellery. However, some gemstones, as outlined in this section, require special care.
Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery.
To clean diamonds, use a mild solution of six parts water to one part ammonia and apply with a soft bristle brush.
If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.
Download Full Gemstone Care PDF
Rubedo® Metal Jewellery
A unique Tiffany metal, Rubedo® metal captures the rose luminescence of dawn. Maintaining the beauty of this radiant metal is simple and with proper care, your Rubedo® metal designs can last for generations.
Rubedo® Metal Care
Like sterling silver, Rubedo® metal can tarnish, especially when exposed to salt air and products containing sulfur, such as rubber bands and some papers. To remove tarnish or fingerprints on Rubedo® metal, use Tiffany silver polish or another quality brand. Some “dip” polishes contain harsh chemicals and should be avoided. Electrolytic cleaning (aluminum foil, salt and baking soda in a water base) is not recommended.
Begin by using a soft cloth or sponge to apply the polish. Rub each piece gently but firmly lengthwise, using straight, even strokes. Wash in sudsy water, being sure to remove all the polish. Rinse well in warm water, dry thoroughly and buff gently with a soft cloth.
Storing Rubedo® Metal
Once cleaned and polished, Rubedo® metal must be kept and properly stored. Our Tiffany Blue® flannel bags will protect it from abrasion and offer a degree of tarnish prevention. Bags made of Pacific cloth are also very effective in preventing tarnish. If the climate is humid, place a small packet of demoisturising crystals (e.g., silica gel) inside the bag.
For all newly purchased diamond rings as of 9 January 2019, the provenance of each individually registered Tiffany diamond will be available in store or through our Customer Service team—and soon on our Tiffany Diamond Certificates. Tiffany has long supported responsible sourcing. We are committed to ensuring that our diamonds do not originate in any countries with diamond-related human rights concerns, even if those countries adhere to the Kimberley Process. Effective in 2019, Tiffany will only source diamonds with known region or countries of origin. Tiffany has a zero-tolerance policy towards conflict diamonds.
The Tiffany Diamond Certificate certifies the authenticity, integrity and grades of your Tiffany diamond, and is backed by our Full Lifetime Warranty. Other diamond reports, including those from the Gemological Institute of America (GIA), do not carry such guarantees and even carry disclaimers that the contents of the reports, including diamond grades, may differ if the diamond is examined in the future. Tiffany not only maintains the highest grading standards but also holds itself accountable for the accuracy of its diamond grades.