Frequently Asked Questions

What are the delivery times and rates?

Delivery Times & Rates


Delivery is complimentary for all orders. Please allow 3 working days to receive your order. Delivery of customised pieces may take longer.


Please allow an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand engraved and monogrammed items.


Please note that we are not able to accept any personalised or engraved items for refund or exchange.

If you have any questions please contact the Client Care Centre at 0800 020 2542. Our hours of business are Monday to Friday 10:00 - 19:00, closed on weekends and public holidays.