Frequently Asked Questions
What are the delivery times and rates?
Standard Delivery
Delivery is complimentary for all orders. Please allow 3 working days, and an additional 5 working days for delivery of standard engraved items and an extra 10 working days for hand-engraved and monogrammed items.
To receive your order in time for Christmas, please place your order by Tuesday, 19th December 23:59 pm selecting Standard Delivery.
Engraving
Please place your engraving order by Friday, 15th December 23:59 pm for delivery in time for Christmas.
If you have any questions please contact the Client Care Centre at 0800 020 2542. Our hours of business are Monday to Friday 10:00 - 19:00, closed on weekends and public holidays.