Frequently Asked Questions

What is the Tiffany & Co. Return/Exchange Policy?

Tiffany & Co. Online Return Policy:​


  • Returns may be made within 30 days from the date of delivery.
  • We are please to offer a complimentary returns and exchange service.​
  • To return your order, simply visit Returns to print out a shipping label and then Then arrange for a collection or alternatively drop off your package at the nearest UPS location.
  • Merchandise purchased online, will be available for refund or exchange providing it is returned in the same saleable condition as when purchased, and accompanied by the original sales receipt.
  • Fragrance must be returned in its original packaging (including seal stickers) and in saleable condition.
  • Refunds will be issued to the original form of tender and will be processed within 10 working days of the return.


Kindly note that Tiffany does not accept exchanges or refunds on personalised items. Aditionally, please note that "Online Only" items cannot be returned in stores.


If you have any questions please contact the Client Care Centre at 0800 020 2542. Our hours of business are Monday to Friday 10:00 - 19:00, closed on weekends and public holidays in the UK.