Tiffany & Co. Diamond, Gemstone & Pearl Jewelry Care

Gemstone and Pearl Care

Crafted from precious materials, diamond, gemstone and pearl jewellery requires special care and attention. Dating back to the mid-19th century, Tiffany’s legacy of discovering and acquiring rare gemstones played a major part in establishing the company as a world-renowned jeweller.

Day-to-day Care

Diamond, gemstone and pearl jewellery needs to be treated with care. Even a diamond, the world’s hardest material, can be damaged under certain circumstances, and other gemstones are delicate. To prevent damage as much as possible, we recommend that you avoid exposing your diamond, gemstone and pearl jewellery to the following:
 

  • Variable temperatures
  • Perfumes and cosmetics
  • Ultrasonic cleaning
  • Household chemicals

 

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Caring for your gold jewelry

How to Clean Gemstone and Pearl Jewellery

Gemstone Jewellery
 

  1. Follow the instructions included with the Tiffany Jewellery Care Kit.
  2. Place your gemstone jewellery into the Tiffany jewellery cleaner solution.
  3. After two minutes, use a pair of tweezers to remove your jewellery from the solution.
  4. Gently clean behind the settings and in between crevices with a soft bristle brush to remove any debris.
  5. Rinse the jewellery and dry with a Tiffany polishing cloth.

 

NOTE: Delicate gemstones can be cleaned with a soft brush and mild soap and water solution.

 

Pearl Jewellery
 

  1. If worn often, pearls should be cleaned and restrung professionally once a year.
  2. Between cleanings, wipe pearls gently with a damp cloth.

 

Find Your Nearest Store

Request a Repair

We are delighted to offer cleaning and repair for most Tiffany products. Our services include:
 

  • Professional jewellery resizing, cleaning, polishing and repair 
  • Watch battery replacement, resizing and maintenance
  • Leather repair


We accept products for servicing at Tiffany stores. 

Find Your Nearest Store


For other servicing questions, please contact 0800 160 1837.


To submit a repair request by mail, click through below. 

Frequently Asked Questions

How do I care for my diamonds?

Dust, pollution and daily wear all conspire to cloud the brilliance of a gemstone and dull the surface of platinum and gold. Tiffany & Co. suggests that your ring receive periodic professional maintenance. Our trained staff will check the setting and give your jewellery a thorough cleaning.

 

Between professional cleanings, Tiffany & Co. recommends the occasional use of our jewellery cleaning kit or a non-abrasive cleaner for diamond jewellery. Jewellery with stones other than diamonds may need other care.

How should I clean my diamond ring?

To clean your Tiffany diamond ring, use the Tiffany Jewellery Care Kit. Follow the warnings and instructions included. For delicate gemstones, use a soft brush with a solution of mild dish soap and lukewarm water. Rinse well and dry with a clean, soft cloth.

How do I care for my gemstone jewellery?

Certain basic precautions should be taken with all of your jewellery. However, some gemstones, as outlined in this section, require special care.

 

Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Even a diamond can chip if hit with enough force or at just the right angle. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch when struck.

 

Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewellery.

How do I care for my pearl jewellery?

Fine cultured pearls with thick nacre layers will last for generations if cared for properly. Cultured pearls should be kept free of perfumes, cosmetics, perspiration and dirt. You may gently wipe cultured pearls with a slightly damp cloth. Tiffany & Co. cultured pearls are strung on pure silk with knots between each cultured pearl. Over time, the silk will stretch, weaken and become soiled. If you wear your cultured pearls regularly, we encourage you to have your cultured pearls cleaned and restrung annually.

 

If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.

How to polish pearls

If worn often, pearls should be cleaned and restrung professionally once a year. Between cleanings, wipe pearls gently with a damp cloth.

What cleaning and care services does Tiffany offer?

Tiffany & Co. offers a range of care services and resources to help you care for your most adored pieces.

 

Cleaning & Care services include:

  • Complimentary cleaning, offered on site. (Please note that in-store complimentary cleanings may be temporarily suspended due to COVID 19)
  • Complimentary resizing for all solitaire diamond ring purchases
  • Diamond valuations
  • Engagement ring and diamond consultations
  • Engraving
  • Jewellery polishing
  • Watch maintenance, battery changes, strap replacement and bracelet shortening
  • Prong checks
  • Repairs
  • Resizing

How should I store and organise my jewellery?

It is important to properly store jewellery when traveling, moving or at home in between uses. Keep jewellery in a storage box away from the elements whenever possible and separated to prevent pieces from becoming tangled or disarranged.

 

Storing Jewellery at Home

If your jewellery is used frequently, avoid excessive exposure to air and store it in a tarnish-proof cloth, such as the flannel pouch provided with your Tiffany & Co. piece or a storage box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece.

 

Packing Jewellery When Traveling

It is important to keep jewellery organised and protected while traveling. When traveling with several pieces, we recommend storing items in a box or bag with separate compartments. This will protect jewellery from becoming tangled or disarranged. Make sure items are away from clothing to prevent snags. Wear or carry any valuable pieces with you in case your luggage is lost. View the Tiffany x GLOBE-TROTTER 9” jewellery case for a secure and protective storage option.

 

Packing Jewellery for a Move

When moving, keep all items in their permanent storage location. If you are using a jewellery box, wrap and package individual pieces and place back in the box. Once all pieces have been protected and stored, secure your jewellery box with moving materials, like you would with any other piece of furniture. View the Tiffany leather jewellery case for a protective storage option.